Speech By Peter Handal, Chairman And Chief Excecutive Officer Of Global Dale Carnegie
Dale Carnegie cooperated with Saigon Businessman Club to organize a forum with discussion topic "Portrait of the 21st century leader" on the 15th of August at Sheraton Hotel, HCMC. The guest speaker is Mr. Peter Handal V gave a speech to Vietnamese businessmen: "As the world is transforming every minute, leader should be flexible in any market circumstances. However, the human nature, the core value of "How to win friends and influence people", never changes in any space or time.
Wherever you are, there are many types of people, winners and losers. Wherever, there are many types of people, losers and winners. I can only convey the general reason of the world’s successful CEOs: not only they are hardworking, talented, fully understand their products and services, but also more importantly they have very good communication skills to persuade employees to follow the proposed strategies and visions.
At the forum
The humanism relationship between human beings is the key factor in business leadership. We need to know how to arrange the job, share responsibility and support staffs to complete the proposed objectives. Talking to the employees with a sincere heart makes them ready to devote for the company success. To become a communication expert, leaders need to learn how to listen and understand. When listening, don’t hurry thinking what to respond. When conversing, don’t immediately criticize but begin with a positive earnest attitude and a full understanding about the opposite person’s values.
To practice conversation, I use a few first minutes of every working day to have sincere exchanges with the company’s staffs. Two sections per weeks, I stop all work to listen to everyone’s constructive opinions about business activities, leadership, human resource conditions… For a thousand-member community, never stop repeating the message we want to send. For example, Wal-Mart uniting all employees to shout out the action motto of the company is very moving and spiritful before "going to the battle". When the leader shouts "W", all employees yell "Wall-Mart!". When the leader asks "Who is the most important?", they all respond "Customers!".
Clearly, the core values never change, but businessmen should never stop equipped themselves with more skills to meet the high demand of future customers.
Bách Hợp ((recorded) – Saigon Businessman Newspaper